Shipping Policy

Thank you for shopping with us.

Processing Times

Orders are processed within 1–3 business days after payment has been successfully received and verified. Orders are not processed on weekends or public holidays.

Delivery

Delivery times vary depending on your location and the courier service selected at checkout. Estimated delivery times are provided as a guide only and are not guaranteed.

Shipping Costs

Shipping charges are calculated during checkout and displayed before payment is completed.

Order Tracking

Where available, a tracking number will be provided once your order has been dispatched.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control. We will keep customers informed where possible.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information. We are not responsible for delays or additional costs resulting from incorrect or incomplete addresses.

For any shipping enquiries, please contact us using the contact details provided on our website.

 

Refund Policy

We are committed to providing quality products and excellent customer service.

Returns

If you are not satisfied with your purchase, please contact us within 7 days of receiving your order. Items must be unused, in their original condition, and in their original packaging where applicable.

Refunds

Once your returned item has been inspected and approved, your refund will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.

Non-Refundable Items

The following items are generally not eligible for refunds unless required by applicable consumer protection laws:

• Digital products or downloadable content once accessed.

• Personalized or custom-made products.

• Products that have been used, damaged, or altered after delivery.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and supporting photographs so that we can resolve the issue promptly.

This policy does not limit any rights you may have under applicable consumer protection legislation.

 

Consumer Data Privacy Policy

We value your privacy and are committed to protecting your personal information.

Information We Collect

We may collect personal information including:

• Name

• Email address

• Contact number

• Delivery address

• Billing information

• Order history

How We Use Your Information

Your personal information is used to:

• Process and fulfil orders.

• Communicate with you regarding your purchases.

• Provide customer support.

• Improve our products and services.

• Meet our legal and regulatory obligations.

Protection of Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

Sharing Information

We do not sell your personal information. We may share information only with trusted service providers where necessary to process payments, deliver orders, or comply with legal obligations.

Your Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable laws.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us using the contact details provided on our website.

 

Customer Care Policy

Customer Care

We are committed to providing excellent customer service and ensuring a positive shopping experience.

Contact Us

If you have any questions regarding your order, products, returns, or general enquiries, please contact us:

• Email: info@happykids-online.com

• Telephone: +27671211444

• Business Hours:

  • Monday – Friday: 08:00 – 17:00

  • Saturday: 09:00 – 13:00

  • Sunday & Public Holidays: Closed

Order Assistance

Our customer support team can assist with:

• Order status updates

• Product enquiries

• Delivery information

• Returns and refunds

• Payment enquiries

• General assistance

Response Times

We aim to:

• Respond to emails within 24–48 business hours.

• Resolve customer queries as quickly as reasonably possible.

Complaints

Should you wish to submit a complaint, please email us with:

• Your order number

• Your full name

• Details of your complaint

We will investigate and respond within a reasonable timeframe.

Privacy & Safety Policy

Privacy & Safety

Protecting your personal information is important to us.

Information We Collect

We may collect:

• Name and surname

• Contact number

• Email address

• Delivery address

• Billing information

• Payment information (processed securely through our payment service provider)

• Order history

How We Use Your Information

Your information is used to:

• Process and deliver orders

• Communicate regarding purchases

• Respond to enquiries

• Prevent fraud

• Improve our services

• Comply with legal obligations

Payment Security

All online payments are processed through secure, encrypted payment gateways. We do not store your full payment card details on our systems.

Sharing Information

As a dropshipping business, we may share only the information necessary to fulfil your order with:

• Shipping partners

• Product suppliers

• Payment processors

• Service providers involved in fulfilling your purchase

We do not sell or rent your personal information to third parties.

Data Protection

We take reasonable technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

Your Rights

In accordance with applicable South African privacy legislation, you may:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of information where legally permissible.

• Withdraw consent where processing is based on consent.

For any privacy-related requests, please contact:

Email: info@happykids-online.com

Wholesale Enquiries Policy

Wholesale Enquiries

We welcome enquiries from businesses interested in purchasing our products for resale or bulk orders.

Wholesale Opportunities

Wholesale pricing may be available for:

• Retail stores

• Online retailers

• Corporate gifting

• Promotional events

• Bulk purchases

How to Apply

Please email us with:

• Company name

• Contact person

• Telephone number

• Email address

• Business registration number (if applicable)

• Website or social media links

• Products you are interested in

• Estimated monthly order volume

Assessment

Wholesale applications are reviewed individually. Approval is at our discretion and may be subject to:

• Product availability

• Supplier approval

• Minimum order quantities

• Business verification

Response Time

We aim to respond to wholesale enquiries within 2–5 business days.

Contact

Wholesale Team

Email: info@happykids-online.com

Telephone: +27671211444